Frequently Asked Questions

Can you explain how you are able to waive my deductible?
Paint less dent repair is 100% labor (with the exception of window moldings). As an independent shop, we are simply offering to do the job for less money.

Some customers tell me they already paid their deductible, because they received a check for the assessed damage minus the deductible.

Let us explain this process via an example:

1. Your damage is assessed at $3000.
2. Your deductible is $500. Your IC gives you a check for $2500, right?
3. You decide to get your vehicle repaired at one of the IC’S PP.

When your vehicle is done, and you are picking it up, their previously polite receptionist will say, "Wait, you can’t take your car until you pay us $3000," but you only have a check for $2500! THIS IS WHEN YOU ACTUALLY PAY YOUR DEDUCTIBLE.

At Dent Genie, you don't have to rub the magic bottle and make a wish! You really don't pay anything out of pocket.
What if I don't have Rental Reimbursement?
If you do not have Rental Reimbursement, we can provide assistance to you based on the following:

1. The reservation has to be in your name and you need a VALID driver’s license

2. You will also need either a credit or debit card. Typically, Enterprise will charge $250-$300. IF YOU DO NOT HAVE THE MONEY IN YOUR ACCOUNT, PLEASE LET A TEAM MEMBER KNOW AND WE CAN ASSIST AT THIS POINT.

3. If you DO have rental reimbursement through your insurance company, you will still have to have a valid DL and credit or debit card with $50, which will be a hold unIl you return the car.

4. We will pay for overages but we DO NOT PAY FOR EXTRA INSURANCE THAT THE RENTAL FACILITY TRIES TO SELL TO YOU!
Will filing a claim make my insurance rates go up?
No. Hail damage falls under the comprehensive portion of your policy and is considered an act of God.
What is paintless dent repair?
PDR is a method discovered by mistake in the Mercedes Factory over 30 years ago. As the car panels came down the assembly line, the workers would idenitfy small dents and they devised a method to push the dents from the inside out , thus reducing problems later down the line.

Today, our techs utilize this refined process by going underneath each dent and gently massage it until it falls back into place. The metal in your car has “memory” and can be manipulated by the skilled technician’s artful use of his specialized tools.

Paint less Dent Repair (PDR), is not only cheaper, but it’s faster as well. There are also no harmful chemicals used in the process. Instead of sanding down or removing panels, the damage gets removed from the inside. Depending on how deep it is, this method works for small to large-sized dents.

Hail damage gets labeled as a comprehensive claim. More good news is that hail damage rarely increases your rates (unless you’re doing so year after year).
How long does it take to repair my vehicle?
It depends on the estimate process. Depending on how long your IC takes to send us a revised estimate determines the total repair Ime that we will have your vehicle. It generally takes our technician 1-3 days to complete the work.
It’s going to hail again, why repair now?
Dents on top of dents can permanently damage your factory finish. Your car will no longer be a candidate for the paintless dent repair process.
What if I keep the check from the insurance company and don’t repair my vehicle?
Any future claims you have, whether it be hail or a collision, will be affected. Your unrepaired hail dents will be considered prior damage and the amount of your prior check becomes your new (and much higher) deductible.
What makes Dent Genie different?
Our technicians have 25+ years of repairing only hail damage cars. They know what they are doing and it shows when you see your repaired vehicle and smile from ear to ear!

We offer old fashioned customer service combined with cutting edge workmanship and experience!
Didn't find what you were after? Call Us at (214) 802-7887